Terms & Conditions
TERMS & CONDITIONS
To ensure safe shopping, we use standard internet encryption technology to scramble your personal data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security.
Additionally we do not hold any of your credit or debit card details anywhere on our website. They are passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these details are held by our payment processor, World Pay, not by us.
1.1 This website savageandrose.com (the "Site") is provided and operated by Savage & Rose Ltd ("we", "us" or "our"). We take the privacy of your information very seriously and believe that it is important for you to know what types of information we collect from the Site and how we treat information we may receive from you.
2 Personal Information
2.1 We may collect and store the following personal information about you:
(a) certain information required to register with the Site (including title, first and last name, telephone number, email address and delivery and invoice address);
(b) details of any requests for Products you make through the Site;
(c) billing information such as your credit card number and expiry date; and
(d) other information you generate as a result of Site interactions.
3 Automated Collection
We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Site and the website you visit as you leave the Site. We use this information to collect broad demographic information about the visitors to the Site and to improve the Site's content and to help us understand how users are interacting with the Site and services provided.
4.1 When you visit the Site we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
4.2 Cookies can be categorised in accordance with the categories found in the ICC UK Cookie guide as set out below:
(a) strictly necessary cookies - these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies;
(b) performance cookies - these collect information about how visitors use a website, for example, by recording which pages users go to most often (usually on an anonymous basis);
(c) functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference; and
(d) targeting or advertising cookies - these collect information about a user's browsing habits and are usually placed by advertising networks with the website operator's permission.
4.3 Cookies can also be categorised in accordance with how long they are saved on your device. "Session cookies" are short-term cookies that are only saved on the computer's memory for the duration of a user's visit to the website, whereas "persistent cookies" remain saved in the computer's memory for a set period of time, even after the browser session has ended.
5 Use of Personal Information
5.1 Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the Product(s) you may have requested.
5.2 By using our Site and providing your personal information, you agree that we may use your personal information in order to:
(a) administer the Site;
(b) process your order(s), including dispatch, payment and returns (if applicable);
(c) collect payment for any Products we provide to you;
(d) make general improvements to our Site and the Products we offer;
(f) resolve disputes and troubleshoot problems;
(e) analyse how customers are making use of the Site;
(g) enable third parties to carry out technical, logistical or other functions on our behalf;
(h) prevent, detect and investigate potentially prohibited or illegal activities (including fraud and abusive use of the Site), and enforce our Website Terms and Sale Terms; and
(i) notify you of certain offers and new products (subject to your right to unsubscribe or opt-out).
6 Sharing Personal Information
6.1 Credit or debit card payments will be collected by us. In order for payments to be processed you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Site.
6.2 We may also share your personal information with:
(a) other companies we have instructed to provide services or goods for us;
(b) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
(c) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
7 Links to and from other websites
7.1 We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.
7.2 In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.
7.3 You are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
8 Security and Storage of Personal Information
8.1 Although we maintain safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.
8.3 If you use the Site while you are outside the EU, your information may be transferred outside the EU.
Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us. If you have an online account you can opt out on the My Details page.
10 Contacting Us
FLASH AND BROWSER OPTIONS
You do not need Flash to view our website.
Our website is best viewed using any of the following internet browsers:
Google ChromeMozilla FirefoxSafariInternet Explorer 10+
Terms and conditions for Savage & Rose Ltd.
Savage & Rose Limited
Level 1, Devonshire House
One Mayfair Place
Savage & Rose is the trading name for Savage & Rose Limited. For the purpose of these terms and conditions of web site use, Savage & Rose means savageandrose.com
http://www.savageandrose.com “Website” is a site which is operated by Savage & Rose Ltd, (“we”, “us”, “our”, “Savage & Rose”).
Your purchase of products which we supply to you through this Website (whether orders are placed online or over the telephone) (“Products”) is subject to the Website Terms of Sale (“Terms of Sale”).
2. YOUR USE OF THIS WEBSITE AND OUR INTELLECTUAL PROPERTY RIGHTS
We have made this Website available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Website at any time.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential, and you must not disclose it to any third party.
-you do not modify, distribute, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission.
-no graphics are used separately from accompanying text;
-our copyright and trade mark notices appear in all copies and you acknowledge this Website as the source of the material; and
-the person to whom you providing these materials are made aware of these restrictions.
We monitor the market for infringements of our intellectual property rights and reserve the right to take any action we deem appropriate to protect our rights.
3. OUR LIABILITY TO YOU
-personal injury or death resulting from our negligence;
-any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
We do not guarantee that this Website will be compatible with all or any hardware and software which you may use. We do not guarantee that the use of this Website will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Website. We do not guarantee that this Website will be available all the time or at any specific time. We reserve the right to withdraw or modify this Website at any time.
Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.
4. INFORMATION ON THIS WEBSITE
The information contained on this Website is given for general information and interest purposes only. Whilst we try and ensure the information contained on the Website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this Website. Our liability to you as explained above remains unaffected by this.
Specifically, please note that some products on our Website (“Products”) may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger size than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.
You may not link to this Website from another website unless you comply with the following guidelines and obtain our consent in writing in advance (the granting of which may be subject to further conditions):
-links must be to the homepage of the Website at http://www.savageandrose.com
-you may not create a frame or any other border around the website;
-the site from which you wish to link must comply with all relevant laws and regulations and must not contain content which may be considered to be distasteful or offensive; and
-you must not imply that we endorse or are associated with any other website, product or service.
You are not entitled (nor will you assist others) to set up links from your own websites to the Website (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.
You agree that when accessing the Website you shall not price scrape or harvest pricing either manually or by use of a web spider, web robot or any other web crawling technology.
6. GOVERNING LAW AND JURISDICTION
TERMS OF SALE
Please check the box marked “I accept and agree to the terms and conditions of this website” at the Order Confirmation section of the Website before placing your order with us (“Order”) to show that you accept them. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order any Product(s) from our Website.
You may have other rights granted by mandatory law, and these Terms of Sale do not affect these except if the two are inconsistent. If this is the case then these Terms of Sale will override any other rights which you may have, unless this is not permitted by law.
2. OUR DETAILS
We are Savage & Rose Ltd, a company registered in England and Wales at Companies House. Our registered office is 1 Mayfair Place, Mayfair, London, W1J 8AJ and our registered number is 9698011. Our VAT number is 219 1214 38.
You can contact us by email at firstname.lastname@example.org or on +44 (0)207 268 4923
The Websites to which these Terms of Sale apply and for which we are responsible are http://www.savageandrose.com
3. WHO CAN PURCHASE FROM US
We can ship to all countries excluding; Bermuda, Costa Rica, Cyprus, Kuwait, Lebenon, Poland, Saudi Arabia, South Africa and the UAE. Please call our Customer Services Department on +44 (0)207 268 4923 or email us as email@example.com if your preferred delivery address does not appear.
Please click here http://www.savageandrose.com to make your purchase.
4. HOW YOUR CONTRACT WITH US IS FORMED
Orders are submitted via the Website in the following way:
Once you are ready to make a purchase, click on "Add to Shopping Bag" to add the Product you wish to purchase to your Shopping Bag. Then proceed by clicking "Pay Securely Now" to log into our secure servers to complete your Order.
-If this is your first purchase on the Website you will have the option at the end of the payment process to create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. We hold a secure password file to enable you to request a reminder, should it be forgotten on future transactions. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address.
-If you have already registered with us you may enter your sign in details to access your account.
-You must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged and you will be able to review these charges before you place your Order), confirm your address and input your payment details. You may check and correct any input errors in your Order up until the point at which you submit your Order by clicking on the 'Complete Purchase and Pay' button.
-It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please call us on +44 (0)207 268 4923.
-We will then send you a confirmatory email to acknowledge that we have received your Order. This is sent out automatically by us to the email address you register with us.
Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer by you to buy the Product(s) at the price set out in the Order.
-All Orders are subject to acceptance by us. We are not obliged to accept your Order and may, at our discretion, decline to accept your Order. You do, however, acknowledge that by clicking on the 'Confirm Purchase and Pay' button, you enter into an obligation to pay for the Product(s) in the event your Order is accepted by us.
-After sending you the acknowledgment email we will check to make sure we are able to fulfil your Order. Where we accept your Order, we will confirm such Order by sending you a second email (“Dispatch Email”) confirming your Order, confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery. This is sent out automatically by us to the email address you register with us. At this point we will process the payment details you have given to us to take payment for your Order. By sending you the Dispatch Email and thereby confirming and accepting your Order, the contract between us (“Contract”) is formed. After entering into the Contract, we will be under a legal duty to supply you with Products that are in conformity with the Contract.
-The Contract will relate only to those Product(s) whose dispatch has been confirmed in the Dispatch Email. We will not be obliged to supply any other Product(s) which may have formed part of your Order until the dispatch of such Products has been confirmed in a separate Dispatch Email.
-You should check both the confirmatory email and the Dispatch Email for accuracy and let us know immediately if there are any errors.
-If there are any problems with your Order, you will be contacted by a representative from Savage & Rose.
5. PRICE AND PAYMENT
Prices and delivery costs are liable to change at any time, but changes will not affect Orders which we have already confirmed in a Dispatch Email. Prices are checked regularly.
However, if we find the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Product(s) until we have sent you the Dispatch Email confirming your Order.
The prices for the Products indicated on our Website at checkout include all taxes, including VAT, which may be payable in respect of the Product(s) but excludes the delivery costs which will be automatically added to the total amount due when you view your items in your Shopping Bag.
All payments must be made at the time of dispatch of the Product(s) to you. Payment for all Product(s) must be by credit or debit card. We accept payment with Visa, MasterCard, JCB and Maestro cards. If we are unable to accept your Order for any reason then we will, at our option, either reject your debit or credit card or refund any money paid by you in respect of that Order. We will not dispatch the Product(s) until we receive payment in full. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
For payment by card, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Product(s), validate your payment card and obtain authorisations for your payments for Product(s).
6. DELIVERY, TITLE AND RISK
We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Dispatch Email but we cannot give an exact delivery date.
If we have not delivered the Product(s) within 30 days of the Contract or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you including any associated shipping fees – excluding any bespoke orders or orders placed on back-order.
For more information about delivary charges and methods please contact us at +44 (0)207 268 4932, Monday to Friday 09.00-18.00; closed Weekends and Public Holidays, or at firstname.lastname@example.org
Ownership and risk of the Product(s) will pass to you on delivery.
7. DAMAGED OR DEFECTIVE PRODUCT(S)
Subject to any specific warranties we offer in relation to particular Product(s), or those which are implied by law, we do not offer any warranty or guarantee on our Product(s).
You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us, at no cost to you. If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). If you would prefer repair or replacement of the Product(s) please contact us and we will replace the item at no extra charge to you where this is reasonably practicable. Nothing in this section affects your legal rights.
8. PRODUCT INFORMATION
Whilst we have taken reasonable steps to depict Product(s) as accurately as possible through the photographs and other images featured on the Website, some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Additionally the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
9. LIMITATION OF LIABILITY
These Terms of Sale do not exclude our liability (if any) to you for:
-personal injury or death resulting from our negligence;
-fraud or fraudulent misrepresentation;
-for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
-under Part 1 of the Consumer Protection Act 1987; or
-for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
Subject to this, in no event shall we be liable to you for any business losses and we shall only be liable to you for losses which you suffer as a result of a breach of these Terms of Sale by us. Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.
We are not responsible for any delay in, or failure of, performance of our obligations under any Contract arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.
10. YOUR RIGHT TO CANCEL
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract (other than for personalised, engraved, customised, fragrances or other products which we have specified as non-returnable, unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered) and receive a refund from us including associated shipping fees.
You may cancel a Contract and receive a refund at any time before your Order is delivered and up to 28 days afterwards, beginning on the day you purchased your Order (“Cooling Off Period”).
To cancel the Contract, you must clearly inform us, preferably:
-in writing at Savage & Rose, Level 1 Devonshire House, One Mayfair Place, Mayfair, W1J 8AJ or by email at email@example.com us your name, address and order reference.
If you choose to cancel then you must return the Product(s) to us at your cost and risk to the address detailed on the delivery note which accompanies the Product(s). We advise you to ensure the Product(s) are adequately insured during the return journey.
You must return the Products to us within 28 days of purchase, in the same condition in which you receive them. If you have not returned the Product(s) within 28 days of purchase, no returns will be accepted.
You must ensure that you take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled.
Gift recipients are entitled to a non refundable merchandise exchange or may request that a refund is made to the purchaser of the Product(s). To exchange your gift selection or request that a refund is made to the purchaser please follow the instructions included with your package.
All refunds will be made within 14 days when:
-Products have not been delivered to you at the delivery address you have requested within 30 days of your Contract; or
-We send you confirmation by email that your Order has been cancelled; or
-We have received the Products you have returned to us in a timely manner, or if earlier, the day on which we receive evidence that you have returned the Products to us in a timely manner.
During the Cooling Off Period we will refund the price of the Products in full (subject to any deduction we are entitled to make due to your use or damage of the Product) together with the cost of standard delivery. However as set out above we will not refund your cost of returning the Products to us.
Where you paid for Products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.
After the Cooling Off Period, no refunds shall be accepted.
11. OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE
We may not necessarily keep a copy of these Terms of Sale and your Order. We advise you to print a copy of them for your information in the future.
These Terms of Sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract. The Contract and all communications between us will be conducted in the English language.
The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of England and Wales.
The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the Website. However you should note that this does not prevent residents of Northern Ireland or Scotland from starting proceedings in their own local courts.
If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale which shall remain unaffected.
No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.
A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms of Sale expressly provide for such rights.
All notices given by you to us must be given in writing to the address set out at the beginning of these Terms of Sale. We may give you notice at either the email or postal address you provide to us when placing an Order.
This current version Terms of Sale shall begin to be effective as of October 24, 2016.