Orders and Payments
BROWSING ON THE SITE
Click on the "Magnifying Glass" to open up the search bar at the top of the site.
Select a category
Select a category from the "Jewellery" drop down menu found at the start of the main navigation menu. eg. "Rings"
Select a collection
Select "Collection" from the top navigation menu eg. "Ornate"
Click on "Jewellery" found at the start of the main navigation menu. You will then be able to filter by stone, metal finish, colour and collection and sort by price, best sellers and new items.
Out of Stock Items
If an item on our website is out of stock, you will see the message "Out of Stock" on the product page. For more information on expected return to stock times please email our customer care team on email@example.com
You will receive a despatch notification email when each order placed is on its way to you.
Please note, items in the basket are not reserved (ordering is on a first come, first served basis).
RING SIZE GUIDE
All our rings are available in standard UK sizes L and O. If you require a size outside this range, please choose an alternative size from the dropdown menu on the product page of the ring you have selected. To find out your ring size, please refer to our Ring Size Guide.
Non-Standard ring sizes may need to be custom ordered, the result of this tailored service is a delay in delivery. Please contact us at firstname.lastname@example.org or on +44 (0)207 268 4923.
HOW TO MEASURE
You can measure your existing ring size yourself by printing the attached guide and following the instructions. Click to Print.
At Savage & Rose, we encourage you to give us feedback on our products and services, which is why we feature customer reviews on our website. Reviews can help benefit other customers who are considering buying the same product, but also helps us to develop and improve our products and services.
You can write a review on the website by finding the relevant product and clicking on the "Write a Review'" link under the product name and price. If the product has already been reviewed by a customer, it will show an average star rating out of 5, and show the existing reviews under the "Read all Reviews" link.
When writing your review here are a few things you might want to consider including:
- The item you bought
- Who you bought it for
- Product features you liked
- Your opinions on the item i.e. what do you liked or disliked about it
- Your recipient's opinion on the items (Especially if this was a gift)
- Comments on any additional services you requested
- Your star rating out of 5
Please remember not to give any personal details in your reviews and try not to mention any other websites or companies, as we will be unable to publish the review in this instance.
Savage & Rose values your feedback!
Review guidelines are as follows:
When writing your review, please consider the following guidelines:
- Focus on the product and your individual experience using it
- Provide details about why you liked or disliked a product
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
PLACING AN ORDER
Once you wish to purchase an item, select the relevant colour and size (if applicable) and then click "Add to Bag". Your item will be added to your Shopping Bag and a small box will appear in the top right hand corner of the site to confirm your selection.
You can view your Shopping Bag at any time by clicking on "Shopping Bag" on the top right hand corner of the site.
Once you are ready to place your order, simply visit "Shopping Bag" and click "Pay Securely Now" to continue.
At the checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.
METHODS OF PAYMENT
We accept the following cards for payment of purchases made online:
Payment will be taken from your credit or debit card as soon as you have placed your order. For more information on privacy and security, please click here.
We show prices and accept payment in the following currencies: British Pound
If you are experiencing difficulties with your payment or order please contact our customer care team on +44 (0)207 268 4923
All of our orders come beautifully packed in our branded boxes, free of charge.
If you would like to include a gift message in your parcel please fill out the "Gift Message" section during the checkout process. Your message will be printed on branded Savage & Rose stationary exactly as you have entered it on the website and we will include a gift receipt rather than an invoice.
Once your order has been placed and payment accepted, a confirmation message will appear on screen showing your order reference number.
An order confirmation e-mail with details of your order (including your reference number) and payment acceptance will also be sent to the e-mail address provided. This e-mail is only an acknowledgement of receipt of your order. Your contract to purchase these items is not complete until we send you an e-mail notifying you that the items have been dispatched. You will receive a second email when your order has been dispatched.
CHANGING OR CANCELLING AN ORDER
If the item you ordered is in stock, we generally process and prepare your order for dispatch immediately, so it may not be possible to make amendments or cancel your order.
Please contact our Customer Care team immediately and we will advise as to what action can be taken. If your order has already been dispatched, then please return it to our Customer Care team, following the steps in our Exchange & Returns policy.
PROMOTION & OFFER CODES
To redeem a Promotion or Offer Code, add the code to the "Voucher Code" box on your Shopping Bag page and click "Update". The following conditions apply:
- Only one code can be used per transaction.
- Codes can only be applied to full price items (they are not available on sale items).
- Codes are non-transferrable and no cash alternative is available.
- Orders must be made prior to 23:59 HRS on the closing date, if specified.
- All offers are subject to stock availability.
- Offers are subject to change at any time.
- All other Savage & Rose Terms and Conditions apply.
TERMS & CONDITIONS
Terms and conditions for Savage & Rose Ltd.
Registered address: Level 1, Devonshire House, One Mayfair Place, Mayfair, London, W1J 8AJ, United Kingdom. Savage & Rose is our trading name. For the purpose of these terms and conditions of web site use, Savage & Rose means savageandrose.com
These terms and conditions govern your use of the site and purchase of goods and services from the site. By continuing to access the savageandrose.com site you are deemed to be accepting and consenting to the practices described in the terms and conditions, which may be updated by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.
2. Terms of sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price
No contract will exist between you and Savage & Rose for the sale of any product unless and until Savage & Rose has accepted your order with confirmation that it has been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Savage & Rose sends an order despatched email, and payment is taken from your credit/debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
4. Pricing, payment and shipping
The prices payable for ordered goods are as set out in our website. All prices are inclusive of VAT in the UK and EU. Delivery charges will be clearly displayed when selected and included in the total cost. Delivery is free worldwide.
All orders are sent on a Delivery duties Paid Service meaning that no additional customs or tax charges will be applied.
Goods purchased from this site may be returned with 28 days of purchase if you are not completely happy with the product. This does not affect your statuatory rights.
6. Promotion & Offer Codes
• Only one code can be used per transaction.
• Codes can only be applied to full price items (they are not available on sale items).
• Codes are non-transferrable and no cash alternative is available.
• Orders must be made prior to 23:59 HRS on the closing date, if specified.
• All offers are subject to stock availability.
• Offers are subject to change at any time.
• All other Savage & Rose Terms and Conditions apply.
8. Limitations of liability
So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the site (including the reliance upon any information contained on it).
9. Governing law
These terms and conditions will be governed by and construed in accordance with English Law. You and Savage & Rose irrevocably submit to the non-exclusive jurisdiction of the English Courts.
10. Intellectual property
The entire content of the website, including all jewelry design, copyright, trademarks and other intellectual property rights it contains, including the use of the name Savage & Rose is the sole property of Savage & Rose and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.
12. Entire agreement
These terms and conditions set out the entire agreement between you and Savage & Rose in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.
13. Gift Messages
We are unable to process any gift card messages using profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving/gift message, or you will be able to cancel the order.