DELIVERY OVER THE HOLIDAYS
Please be aware that for dispatch before Christmas, orders must be placed before 12pm GMT on 21 December 2016. Normal delivery service shall resume on 3 January 2017.
|UK||Next Day Delivery|
|Europe||5 Working Days|
|USA & Canada||7 Working Days|
|Rest of World||7-14 Working Days|
- Free Worldwide Shipping
- All orders placed before 12.00pm GMT will be processed on the day they are received
- Orders received after 12.00pm GMT will be processed by the next working day
- Delivery times are for in stock products only
- All deliveries are tracked and must be signed for
- Please note we are unable to deliver on Bank Holidays
- All orders come packed in our branded boxes free of charge
DUTIES AND TAXES
VAT (20%) will be applied to orders dispatched to countries within the United Kingdom, excluding the Channel Islands and all other EU destinations. Non-EU orders are exclusive of VAT whereby the VAT (20%) is removed from your order at checkout.
RECEIVING YOUR ORDER
All our orders will require a signature on delivery. If nobody is available to sign for your parcel at the specified address, our delivery company will leave a card and telephone number for you to make alternative arrangements. To ensure the safe and undamaged delivery of your order, our delivery company will not be able to leave your order 'in a safe place' at the address.
TRACKING YOUR ORDER
You can track your order by logging into My Account. Tracking details are available from the moment your order is despatched from us to signed receipt at final destination.
PO BOX ADDRESSES
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.
DELIVERY AT WEEKENDS
Please note that our couriers do not deliver at weekends or bank holidays.
MISSING OR DAMAGED ITEMS
Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care team on firstname.lastname@example.org as soon as possible with your order confirmation number to hand.